TERMS OF SERVICE
Our service
We are a UK-based consultancy that provides face to face and online ergonomic assessments and follow up appointments in the UK, including ergonomic reports where these are required.
This document covers how we operate, including our professional standards, user experience, our approach to social responsibility and to data privacy. It also contains information regarding your rights and obligations, together with our requirements for using our service. We will update our terms as required, and these will be made available on our website.
When using our website, you are responsible for your own internet, computer and data security.
You may not replicate our website content or design, which are protected by UK intellectual property and copyright law.
You may not introduce any malware to our site.
Online abuse of any kind will be reported.
Professional Standards and Liability
‘Physiotherapist’ is a protected title in the UK. Physiotherapists are regulated by the Health and Care Professions Council (HCPC) and work to professional Standards in order to maintain their registration status.
You can check the HCPC register here: hcpc-uk.org
Our assessments and follow up appointments are carried out by physiotherapists who have extensive clinical experience and who specialise in Occupational Health and Ergonomics.
User Experience
We aim to have happy customers who are helped by our service, who return, and who recommend us to others who may benefit. After using our service we will contact you to see how everything went from your perspective.
We aim to provide a first class experience of our service by working in line with our professional standards, responding to enquiries promptly, and providing assessments and follow up appointments in a timely manner.
Service users can opt to pay via the Shop section of the website, or request a full quote. Payment is made in advance of the provision of services and a mutually convenient appointment date is made. No refund is given within 48 hours of the agreed appointment, except at the clinician’s discretion.
If for any reason we are unable to provide the service on the agreed date, another date will be offered as soon as practicable. No financial recompense is provided in this instance.
Please send any feedback, either positive experiences or any concerns to: contact@nisslerergonomics.co.uk
SOCIAL RESPONSIBILITY
In line with our overall awareness of social responsibility, we may vary our fees as set out above.
Where practical we take public transport or use local services for travel. We use ethical banking services, broadband and phone service providers are eco-conscious choices and our minimal office stationary is recycled after use.
PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information:
Contact details
Email: contact@nisslerergonomics.co.uk
What information we collect, use, and why
We may collect or use the following information to provide patient care and services:
Name, address and contact details
Date of birth
Gender
Photographs
Health information (including medical conditions, allergies, medical requirements and medical history)
Payment details (including card or bank information for transfers and direct debits)
Insurance policy details
Records of meetings and decisions
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Health and safety information
Financial information
Insurance details
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Payment details
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence
We also collect the following information for dealing with queries, complaints or claims:
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
You can read more about this on the ICO website here.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interest:
We collect personal information in order to provide our service to individuals and companies.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal
requirements are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information in order to provide our service to individuals and companies.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information in order to provide our service to individuals and companies.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
Directly from you
Family members or carers
Other health and care providers
Schools, colleges, universities or other education organisations
Insurance companies
Relevant regulatory authorities
Third parties: Parents, schools, higher education providers.
Health care providers.
How long we keep information
In line with our regulatory Standards, we keep your information for 8 years.
Who we share information with
Others we share personal information with
Other health providers (eg GPs and consultants)
Organisations we need to share information with for safeguarding reasons
Organisations we’re legally obliged to share personal information with
Current employers
Professional consultants
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
You have provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses); we have a legal requirement (including court orders) to collect, share or use the data; on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime); If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or If in Scotland – we have the authority to share provided by the Chief Medical Officer for
Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
In the event of a complaint
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also contact the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://ico.org.uk/
Last updated January 2026
© 2026 Jenny Nissler Ergonomics